399b Frequently Asked Questions
Everything you need to know about playing on 399b — from creating your account and making deposits via bKash or Nagad, to claiming bonuses and betting on cricket matches in Bangladesh.
Welcome to the 399b FAQ page — your complete guide to getting the most out of your experience on Bangladesh's trusted online gaming platform. Browse the sections below to find quick, clear answers on everything from signing up and depositing with bKash or Nagad, to understanding how bonuses work and keeping your account safe.
Account & Registration
How do I create a 399b account?
Creating a 399b account takes under two minutes. Visit the 399b Login page, click the registration option, enter your mobile number, choose a strong password, and verify your number via OTP. Once verified, your account is live and you can make your first deposit immediately. You must be 21 years or older to register.
What documents do I need for account verification on 399b?
399b requires a valid government-issued photo ID for KYC verification — your National ID card (NID) is the most straightforward option. You may also submit a passport or driving licence. Upload clear photos of both sides of your ID through the account settings panel. Verification typically completes within 24 hours.
Can I open more than one 399b account?
No. Each player is permitted exactly one 399b account per person. Duplicate accounts violate the Terms & Conditions and may result in the suspension of all associated accounts along with forfeiture of any balances or bonuses. If you already have an account and cannot log in, use the password-reset feature or contact support.
I forgot my 399b password. How do I reset it?
Click the 'Forgot Password' link on the 399b Login page. Enter your registered mobile number and you will receive a one-time password (OTP) via SMS. Use the OTP to set a new password. If you no longer have access to your registered number, contact the 399b support team at [email protected] for manual identity verification.
How do I close my 399b account permanently?
To permanently close your 399b account, email [email protected] with your account details and a written request for closure. Withdraw any remaining balance before submitting the request, as funds in a closed account may not be recoverable. As part of our responsible gaming commitment, we also offer temporary self-exclusion periods if you need a break rather than full closure.
Deposits & Withdrawals
How do I deposit money on 399b using bKash?
Depositing via bKash on 399b is straightforward. Log in, go to the cashier or deposit section, select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the bKash payment. Deposits are credited to your 399b account instantly in most cases. The minimum deposit amount via bKash is ৳200.
Can I deposit on 399b using Nagad or Rocket?
Yes. 399b supports Nagad, Rocket, and Upay alongside bKash as primary mobile payment options. The deposit process is the same for each — select your preferred wallet from the cashier, enter the amount, and approve the payment from your mobile wallet app. All four methods are fee-free on the 399b side, so the amount you send is the amount credited.
What is the minimum withdrawal amount on 399b?
The minimum withdrawal amount on 399b is ৳500. You can withdraw to your bKash, Nagad, Rocket, or Upay wallet, as well as to linked bank accounts at Dutch-Bangla Bank, BRAC Bank, City Bank, and other major Bangladeshi banks. Make sure your account is fully KYC-verified before initiating a withdrawal to avoid any delays.
How long does a withdrawal take on 399b?
Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 1 to 3 hours during normal operating hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or City Bank may take 1 to 3 business days depending on the bank's processing schedule. All requests are reviewed by our payments team before funds are released to ensure security.
Are there any fees for depositing or withdrawing on 399b?
399b charges zero fees on deposits and withdrawals processed through bKash, Nagad, Rocket, and Upay. For bank transfers, 399b does not impose a fee on its side, but your bank may apply standard inter-bank transfer charges. Always check with your bank if you are unsure about their fees before initiating a transfer.
Games & Gameplay
Can I bet on BPL and IPL cricket matches on 399b?
Yes. 399b covers a wide range of cricket tournaments including the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, and bilateral series featuring the Bangladesh Tigers. You can place pre-match and live in-play bets on match winner, top batsman, total runs, and dozens of other markets. Cricket is one of the most popular betting categories on 399b.
Is 399b available to play on mobile?
Yes. The entire 399b platform is optimised for mobile browsers on Android and iOS. No app download is required — simply open your phone's browser, visit 399b.club, and the site loads in a full mobile experience. All features including live casino games, slots, cricket betting, and cashier functions are fully accessible from your smartphone.
What live casino games are available on 399b?
399b offers a rich live casino lobby powered by leading providers including Evolution Gaming, Ezugi, and Pragmatic Play Live. Popular titles include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Teen Patti, Dragon Tiger, Crazy Time, and Mega Ball. Tables run 24 hours a day and are streamed in HD with real dealers based in professional studios.
Are the games on 399b fair and audited?
All games on 399b use certified Random Number Generator (RNG) technology supplied by licensed game providers. This means every spin, card deal, and dice roll is independently random and cannot be predicted or manipulated. Live casino games use physical cards and real roulette wheels streamed from professional studio environments, adding an additional layer of transparency and fairness.
Bonuses & Promotions
What welcome bonus does 399b offer to new players?
399b offers a welcome bonus to newly registered players on their first deposit. The exact bonus amount and percentage match is displayed on the promotions page at the time of registration — offers are updated seasonally and may be enhanced during events like BPL, T20 World Cup, Eid, or Pohela Boishakh. Log in and check the current promotions section for the latest offer.
What is the wagering requirement on 399b bonuses?
Each bonus on 399b comes with its own wagering requirement, clearly stated in the individual bonus terms. Typically, you must wager the bonus amount a set number of times before you can withdraw winnings derived from it. Always read the specific terms attached to each promotion — the rollover requirement, eligible games, and expiry date are all listed there to avoid any surprises.
Can I use a deposit bonus on cricket betting?
Whether deposit bonuses are applicable to sports betting markets such as cricket depends on the specific promotion. Some bonuses at 399b are sports-specific and fully usable on cricket markets, while others are casino-focused and restrict wagering to slot games or live casino tables. Check the eligible games or eligible categories field in the bonus terms before placing your cricket bets with bonus funds.
Do 399b free spins expire?
Yes. Free spins awarded by 399b carry an expiry period — typically 7 days from the date of issue, though this can vary per promotion. Any free spins not used within the validity window are automatically forfeited. Check your bonuses section after logging in to see both the number of remaining free spins and their exact expiry date and time.
Safety & Responsible Gaming
Is 399b safe and legal for players in Bangladesh?
399b is a safe online gaming platform that uses SSL encryption to protect all player data and financial transactions. The site operates as a private international gaming platform accessible to adults aged 21 and above in Bangladesh. While online gambling regulation in Bangladesh continues to evolve, 399b maintains strict security standards and responsible gaming measures to provide a trustworthy environment for its players.
How does 399b protect my personal and financial information?
399b uses industry-standard 256-bit SSL (Secure Socket Layer) encryption on all pages and during every transaction. Your payment credentials are never stored on our servers — all bKash, Nagad, and bank payment flows are processed through their respective secure gateways. Player account data is stored in encrypted form and accessible only by authorised staff under strict access controls.
What should I do if I think my gambling is becoming a problem?
If gambling is no longer fun and is starting to affect your finances, relationships, or mental wellbeing, please reach out for help immediately. You can contact the 399b support team at [email protected] to request a temporary account suspension, a deposit limit, or a full self-exclusion. We also encourage you to speak with a trusted family member or seek professional counselling. Responsible gaming is a core commitment at 399b.
Is there an age restriction for playing on 399b?
Yes. 399b is strictly for players aged 21 and above. Age verification is part of the KYC process and all accounts are subject to checks. If a player is found to be under 21, their account will be suspended immediately and any winnings forfeited. We take our responsibility to prevent underage gambling seriously and encourage parents to use device-level parental controls to restrict access.
Why Choose 399b?
Instant Payments
Deposits via bKash and Nagad credit instantly. Withdrawals processed within hours.
SSL Secured
256-bit SSL encryption protects every transaction and your personal data at all times.
Cricket Betting
BPL, IPL, T20 World Cup and more — bet live on Bangladesh's favourite sport.
Local Payments
bKash, Nagad, Rocket, Upay and major Bangladeshi banks all supported, fee-free.
Big Bonuses
Welcome bonus, free spins, and seasonal promotions for Eid, BPL, and more.
Mobile Ready
Full platform optimised for Android and iOS — no app download needed.
Still Have Questions?
Our support team is available around the clock to help you. Reach out via email and we will get back to you as quickly as possible. You can also explore our games, cricket betting markets, and casino lobby right now.