Responsible Gaming at 399b
We believe gaming should always be fun, safe, and within your control. Discover the tools and guidance 399b provides to help you play responsibly.
What Is Responsible Gaming?
Responsible gaming means making conscious, informed choices every time you place a bet or spin a slot on 399b. It is about keeping gambling an enjoyable leisure activity rather than letting it become a source of financial or emotional distress. At 399b, we take this commitment seriously for every player in Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna.
Gambling on 399b — whether it is cricket betting during the BPL season, live casino tables, slots, or crash games — is designed to be entertainment first. Our platform provides practical tools that put you in control of your own gameplay, your spending, and your time. We actively encourage all players to use these tools and to reach out to us whenever they feel they need a break or professional guidance.
Important Notice
399b is strictly for players aged 21 and above. If you are under 21, please do not register or use this platform. If gambling is no longer fun and feels like a compulsion, stop immediately and contact our support team.
Our Responsible Gaming Commitments
399b has built a set of concrete responsible gaming features to give every player in Bangladesh the tools they need to stay in control.
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep spending within your personal budget.
Session Time Limits
Set reminders or hard limits on how long you play in a single session so time does not slip away unnoticed.
Loss Limits
Define a maximum loss threshold per day or week so a bad streak does not spiral into a bigger problem.
Self-Exclusion
Temporarily or permanently exclude yourself from 399b if you feel you need a complete break from gambling.
Activity Alerts
Receive periodic notifications about your gambling activity including total spend and session duration.
Support Access
Our dedicated support team is reachable 24/7 to discuss any concerns about your gaming habits in a confidential, judgment-free environment.
Our Commitment to Safe Play
At 399b, we believe that every player deserves a safe and transparent gaming environment. We have built our platform with fairness at its core — using SSL encryption and certified random number generation to ensure that every outcome is genuinely unpredictable and that your personal and financial data is always protected.
We do not market to vulnerable players. Our promotional materials are designed for adults who choose to engage with gaming as a leisure activity. 399b does not contact players who have activated self-exclusion with promotional offers, and we review our marketing practices regularly to ensure they remain responsible and honest.
We also partner with responsible gaming awareness initiatives to help spread education about problem gambling across Bangladesh. Our goal is a community of players who see 399b as a trusted source of entertainment — not a habit that controls their lives.
Do You Have a Gambling Problem? Self-Assessment
Answering yes to two or more of the following questions may indicate that your gambling habits need attention. Be honest with yourself — this is purely for your own benefit.
- Do you spend more money gambling than you originally planned?
- Do you gamble to escape stress, anxiety, or personal problems?
- Have you tried to stop gambling but found it difficult or impossible?
- Do you borrow money or sell possessions to fund your gambling?
- Has gambling caused arguments or problems in your personal relationships?
- Do you find yourself gambling for longer periods than intended, losing track of time?
Need to Talk?
If you answered yes to any of the above, please reach out to our support team at [email protected]. We are here to help, not to judge. You can also request an immediate self-exclusion by contacting us directly.
Responsible Gaming Tools at 399b
These tools are available to all registered players and can be activated at any time through our support team. We strongly encourage you to use them proactively rather than waiting for a problem to develop.
Deposit Limit Setting
Contact our support team to set a daily, weekly, or monthly cap on deposits. Once set, the limit takes effect immediately and cannot be increased for 24 hours as a cooling-off safeguard.
Session Time Reminder
We can configure automatic reminders that notify you when you have been actively playing for a set period (e.g., 60 minutes). These gentle nudges help you stay aware of your time spent on the platform.
Temporary Time-Out
Request a temporary time-out period ranging from 24 hours to 6 weeks. During a time-out your account access is suspended, including access to bKash and Nagad deposits, giving you space to reassess.
Self-Exclusion
For longer-term breaks, we offer full self-exclusion for a minimum of 6 months up to permanent exclusion. This is irreversible for the chosen period and we will not send you any promotional materials during this time.
Tips for Safe and Enjoyable Play
The most important rule of responsible gaming is to only gamble with money you can afford to lose. Never use rent money, savings, or funds earmarked for essential expenses such as food, utilities, or children's education to fund your gambling on 399b. Set a fixed entertainment budget — much like you would for going to the cinema or a cricket match in Dhaka — and stick to it.
Keep gambling and real life clearly separated. Take regular breaks from the platform — step away after a winning streak just as readily as you would after a loss. Winning streaks can create a false sense of invincibility that leads to reckless betting. Remember: each game is an independent event; past results do not predict future outcomes.
Never chase losses. One of the most common traps in gambling is the belief that you are "due" a win after a losing run. Chasing losses almost always leads to bigger losses. If you find yourself thinking this way, it is a strong signal to stop, log out of 399b, and do something completely unrelated to gaming for the rest of the day.
Protecting Minors
399b maintains a strict 21+ age policy. We require all new players to verify their age during registration and reserve the right to request additional documentation at any time. We encourage parents and guardians in Bangladesh to use parental control software to prevent underage access to online gaming and gambling websites.
21+Age Restriction — 21+ Only
Players must be 21 years of age or older to register and play on 399b. Any account found to belong to an underage player will be immediately suspended and all funds returned.
If you suspect that a minor has gained access to a 399b account, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.
Get Support — We Are Here for You
If you are concerned about your own gambling or that of someone you know, do not hesitate to contact the 399b support team. All conversations are confidential and handled with care.
Email Support
Live Chat
Available in app
Availability
24/7
Response Time
Under 2 hours
Frequently Asked Questions
Contact our support team via live chat or email at [email protected] and request a deposit limit. Specify whether you want a daily, weekly, or monthly cap and the amount in BDT. The limit is applied immediately and any increase request requires a 24-hour cooling-off period.
Self-exclusion means voluntarily blocking your own access to 399b for a set period — from 6 months up to permanent. To request self-exclusion, email [email protected] with your registered username and chosen exclusion period. Once activated, the exclusion cannot be reversed until the period ends.
Yes. 399b offers temporary time-out periods of 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks. During a time-out your account is suspended but not closed permanently. Contact support to activate a time-out at any time.
399b uses SSL encryption to protect all personal and financial data. Transactions via bKash, Nagad, Rocket, and Upay are processed securely. We apply fair-play principles and certified RNG technology across all games so every outcome is random and unbiased.
Stop playing immediately and contact our support team at [email protected]. You can request a time-out or self-exclusion right away. We recommend speaking openly with someone you trust as well. Our support team is trained to assist you without judgment and will guide you through your options step by step.
Ready to Play Responsibly?
Enjoy the best of 399b — cricket betting, live casino, and slots — knowing you have full control over your experience. Explore our games or visit the FAQ for more guidance.