Privacy Policy

📄Introduction

Welcome to 399b, Bangladesh's trusted online gaming destination. We are committed to protecting your privacy and ensuring the security of your personal information at every stage of your experience on our platform. This Privacy Policy sets out in clear, plain English how 399b collects, processes, stores, and safeguards the personal data of players and visitors who access our website at https://399b.club.

By registering an account, making a deposit, or simply browsing our website, you acknowledge that you have read and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, we respectfully ask that you refrain from using 399b's services. We recommend reviewing this policy periodically, as we may update it from time to time to reflect changes in our operations or applicable laws.

📥Information We Collect

In order to provide you with a safe, fair, and personalized gaming experience, 399b collects the following categories of personal information. We collect only what is strictly necessary to operate our platform and comply with our obligations.

• Identity information: full name, date of birth, and national ID or passport details for account verification purposes.
• Contact information: email address, phone number, and physical address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet).
• Financial information: transaction records associated with deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods.
• Account activity: login timestamps, session duration, betting history, game preferences, and bonus utilization records.
• Technical data: IP address, device type, operating system, browser version, and cookies as described in the Cookies section below.
• Communications data: records of correspondence with our customer support team, including chat logs, emails, and feedback submitted through our platform.

We may also collect anonymized, aggregated data about how users interact with our website. This data cannot be used to identify individual users and is used solely to improve platform performance and user experience.

⚙️How We Use Your Information

399b uses your personal data for the following lawful purposes only. We do not use your information for any purpose not listed below without first obtaining your explicit consent.

• Account creation, verification, and ongoing management — including KYC checks required to confirm player age and identity.
• Processing deposits and withdrawals securely through bKash, Nagad, Rocket, Upay, and affiliated Bangladeshi banking partners.
• Providing customer support, responding to enquiries, resolving disputes, and handling any complaints promptly and fairly.
• Personalizing your gaming experience by recommending relevant games, promotions, and bonuses based on your activity.
• Preventing fraud, money laundering, and other unlawful activity on our platform, in line with our responsible gaming commitments.
• Sending you account-related notifications and, where you have opted in, marketing communications about 399b promotions, new games, and seasonal offers.

🤝Data Sharing & Disclosure

399b does not sell, rent, or trade your personal information to any third party. We may share your data in limited, specific circumstances as described below.

• Service providers: trusted third-party companies that assist us in operating our platform, such as payment processors (bKash, Nagad, Rocket), fraud detection services, and technical hosting providers. These parties are contractually obligated to handle your data securely and may not use it for their own purposes.
• Legal and regulatory requirements: we may disclose personal data when required to do so by applicable law, court order, or governmental authority in Bangladesh or another relevant jurisdiction.
• Business transfers: in the event of a merger, acquisition, or sale of business assets, your data may be transferred to a successor entity, subject to the same privacy protections described in this policy.

In all cases where we share your data with third parties, we put in place appropriate contractual safeguards and conduct due diligence to ensure your data is handled with the same standard of care we apply internally.

💳Payment & Financial Data

399b supports a range of local and international payment methods, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. When you make a deposit or request a withdrawal, our payment partners process your financial data directly. 399b does not store full card numbers, mobile banking PINs, or complete banking credentials on our servers.

All financial transactions on the 399b platform are denominated in Bangladeshi Taka (৳) and processed in compliance with applicable banking and financial regulations. Transaction records are retained for the minimum period required by law and used solely for accounting, dispute resolution, and regulatory reporting purposes.

🍪Cookies & Tracking Technologies

399b uses cookies and similar tracking technologies to improve site functionality, remember your preferences, and analyze usage patterns. We use three categories of cookies on our platform:

• Essential cookies: necessary for the website to function correctly — these include session cookies that keep you logged in and cookies that remember your language preference.
• Analytics cookies: help us understand how visitors interact with our website by collecting anonymous statistical data such as pages visited, time on site, and click paths.
• Preference cookies: store your personalized settings such as selected game categories, display options, and notification preferences so your experience is consistent each time you visit.

You can control and manage cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of the 399b platform. For more information about managing cookies, refer to your browser's help documentation.

🗄️Data Retention

399b retains your personal data for as long as your account remains active and for a reasonable period thereafter, or as required by applicable laws and regulations. Financial transaction records, account verification documents, and gaming history may be retained for a minimum of five years following account closure in order to meet anti-money laundering obligations, resolve any outstanding disputes, and satisfy audit requirements.

Once the retention period expires and there is no legitimate reason to retain your data further, we will securely delete or anonymize it in accordance with our data disposal procedures. If you request deletion of your account before the end of the retention period, we will honor your request to the extent permitted by law.

✅Your Rights Regarding Personal Data

As a user of 399b, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

• Right of access: you may request a copy of the personal data 399b holds about you at any time.
• Right to rectification: if you believe any data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request that we delete your personal data, subject to our legal retention obligations and any outstanding account balances or active disputes.
• Right to restrict processing: in certain circumstances, you may request that we limit how we use your data while a correction or objection is being considered.
• Right to withdraw consent: where our processing of your data is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

399b will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and we will inform you of any such extension in advance.

🔐Security of Your Data

399b takes the security of your personal data seriously. We implement a range of industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption for all data transmissions, secure server infrastructure, access controls limiting data access to authorized personnel only, and regular security reviews of our systems and processes.

While we make every reasonable effort to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights, we will notify affected users promptly and take immediate remedial action. We encourage you to use a strong, unique password for your 399b account and to keep your login credentials confidential at all times.

🔗Third-Party Links & Services

The 399b website may contain references to third-party payment services and game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. While we carefully select our technology and payment partners, 399b is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with independently of the 399b platform.

🔞Minors & Age Restriction

399b is strictly an adult platform intended for players aged 21 and above only. We do not knowingly collect, process, or retain the personal data of individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend that account, delete the associated data, and refund any deposits made, where applicable. If you believe a minor has accessed or registered on our platform, please contact us immediately at [email protected] so we can take prompt action.

📝Changes to This Privacy Policy

399b reserves the right to update or revise this Privacy Policy at any time to reflect changes in our services, business practices, or applicable laws and regulations in Bangladesh and internationally. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered users by email or through an in-platform notification.

Your continued use of the 399b platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you disagree with any amendment, you should stop using our services and may request account closure by contacting our support team.

✉️Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 399b handles your personal data, our dedicated privacy support team is here to help. We are committed to resolving all data-related queries promptly, transparently, and in accordance with the commitments set out in this policy.

You can reach our privacy team by email at: [email protected]